Equipment we refer for

The pump room is where most pool problems start. The pump moves the water, the filter cleans it, and the chlorinator or dosing system keeps it safe. When any of these fails, the water turns quickly, especially in summer heat.

  • Pool pumps: motors, bearings, seals, impellers and capacitors.
  • Sand and cartridge filters: valves, laterals, leaks and media changes.
  • Multiport valves that leak or stick between settings.
  • Salt chlorinators and their cells.
  • Timers and control boxes.
  • Pool heat pumps and solar pool heating.
  • Automatic pool cleaners and their hoses.

Common pump and filter faults

The pump hums but does not start. Often a failed capacitor or a seized motor, sometimes a jammed impeller. Switch it off: a stalled motor heats up quickly.

The pump runs but little water moves. Look for a blocked skimmer or pump basket, a dirty filter, a closed valve, or air getting into the suction line. Bubbles in the pump lid are a clue.

Water dripping under the pump. Usually the mechanical seal, which fails with age or when the pump runs dry.

The pump trips the electricity. This can be water in the motor, a wiring fault or a failed component. Leave it off and have it checked. Electrical work should be done by a qualified person.

Sand in the pool. A broken lateral inside a sand filter can return sand to the pool.

Our guide to pool pump faults and repairs goes through these symptoms one by one.

Repair or replace?

Many faults are worth repairing: seals, bearings, capacitors and valves are routine parts. If the motor has burnt out on an old pump, or parts are no longer available, replacement may make more sense. It is also a chance to fit a pump sized for your pool. A pump that is too big costs more to run. Variable-speed pumps can use noticeably less electricity, which some owners weigh up against a higher purchase price.

Power surges when electricity returns after an outage can damage pump motors and control electronics. If your pump fails after an outage, mention it to the contractor, and ask about surge protection.

What happens when you send us your fault

Tell us your suburb and what the equipment is doing: noises, leaks, tripping, or no flow. The make and model, from the label on the pump or chlorinator, helps a lot. We pass the enquiry to an independent equipment contractor who covers your area. They contact you, diagnose and quote directly.

We are a referral service. We do not supply parts or do repairs. Any warranty on parts or work comes from the contractor or the manufacturer.

Pump repairs in your suburb

Related services

What moves the quote

We do not publish prices. The contractor quotes you directly once they understand the job. These are the factors that usually make the difference:

  • Diagnosis: a simple part or a fault that takes time to trace.
  • Make, model and age of the equipment, and parts availability.
  • Repair versus replacement, and the size of any new unit.
  • Whether electrical work by a qualified person is needed.
  • Plumbing changes if a new pump or filter has different connections.
  • Travel to your suburb and the contractor's call-out terms.

Our guide to what moves a pool repair quote in Cape Town explains how to compare quotes fairly.

Frequently asked questions

Why does my pool pump hum but not pump?

Common causes are a failed capacitor, a seized motor or a jammed impeller. Switch the pump off to avoid overheating and have it checked.

Why is water leaking under my pool pump?

Usually a worn mechanical seal. Seals wear with age and fail quickly if the pump runs dry. It is normally a repairable fault.

Should I replace my pump with a variable-speed one?

It can reduce running costs, but the price is higher. Ask the contractor to compare running costs for your pool size and hours.

My pump stopped after a power outage. Why?

Surges when power returns can damage motors and electronics. Tell the contractor, and ask about surge protection for the pump room.

Do you repair pumps yourselves?

No. We are a referral service. An independent equipment contractor who covers your suburb diagnoses, quotes and repairs.

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